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Questions and Complaints

Employees Conference

Questions & Complaints

If we haven’t delivered our commitment to provide you with top notch customer service, we would like to hear from you.  For your convenience, we have created the following methods for you to report any complaints to us.

Customer Service:  800-589-0290


Standard Mail:      Wilshire Customer Care

P.O. Box 76809

Los Angeles, CA 90076-0809

For Utah Residents only

For customer service issues, please call our customer service telephone number at 800-589-0290.

If the problem cannot be resolved by speaking with one of our customer service agents, and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan, then you may call the regulatory agency of the state in which you reside for regulatory relief, if warranted.

Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.

Residents of other states may contact the regulatory agency of the state in which they reside.